We are looking for a Customer Service Officer to join our team and be the first point of contact for our valued customers. This role involves engaging with clients in person and by phone, handling payments, and providing general administrative support.

Responsibilities include but are not limited to:

• Process customer payments, ensure accurate account allocations, and balance cash daily.
• Assist customers with inquiries, complaints, and service requests—both in person and over the phone.
• Answer calls, provide accurate information, and refer customers to the relevant officers as needed.
• Maintain and update customer records, including insurance details and security documentation.
• Support lending officers with contract processing and settlements.
• Ensure compliance with company policies and regulatory requirements, including risk management and reporting obligations.
• Collaborate effectively with Lending and Collections Officers regarding customer accounts, payment arrangements, and payouts.

To be considered, you must meet the following requirements:

• Diploma or higher qualification in Accounting and Finance or equivalent.
• Proficiency in computer skills.
• Ability to multitask, adapt, and work independently with minimal supervision.
• At least 2 years of experience in a similar position or organization.

Link: https://forms.gle/9bq1PmAUka6na6tf8

If you meet the above requirements and are ready to take on this exciting role, apply using the link no later than 11pm, Sunday, 25 October 2026. Only shortlisted applicants who meet the desired qualifications will be contacted.